PLEASE NOTE: All merchandise becomes the buyer’s property as soon as it is given to the freight carrier. The freight carrier is responsible for the complete and safe delivery of the merchandise.

It is the buyer’s responsibility to thoroughly inspect the merchandise when delivered. If there are any shortages or damage, it should be clearly noted on the Bill of Lading and photos should be taken. Freight carriers will deny all claims that have not been noted on the Bill of Lading.

After you order USPS will deliver to your closest post office and then hold the birds and call your phone number for a pickup. they won't drop the birds unattended.

*Customers are responsible for scheduling their orders around weather conditions, both snow & extreme heat.

Our birds are potentially susceptible to extreme weather conditions greater than 80F. If you must ship your birds we recommend splitting you quantity into additional boxes to give them more air during the shipping process. Birds are non-refundable if shipped during the above outlined conditions.

Handling fee for phone orders